AI Agents & Automation
The agents
AI Receptionist
Answers your business phone on the first ring, answers common questions, books appointments, and transfers urgent calls to your team.
At any point
Missed-Call Text-Back
When you can't pick up, it texts the caller within seconds, finds out what they need, and books them before they call someone else.
At any point
Calls come in waves. The first cold snap in November or the first heat wave in June can bring more calls in a morning than your office handles in a week, right when your techs are all out on jobs. Callers with no heat don't leave voicemails. They call the next company on the list.
Our free Missed Call Calculator at holstonai.com/missed-call-calculator shows what those calls cost your business in a year.
The agent answers with your company's name and follows a call flow you approve. You can try a sample one for a made-up heating and air company in Kingsport in our free AI Agent Builder, right in your browser.
You pick the agent's voice from a long list of natural-sounding men's and women's voices. We set up how it talks about pricing, whether it quotes a diagnostic fee or says you give free estimates, and when it should hand a call to a person. It always tells callers it is an AI assistant.
The agent works with your existing business number. It can ring your office first and answer only when nobody picks up, or take every call after hours. Bookings can go into Google Calendar or Outlook, or into job software like Housecall Pro, Jobber, or ServiceTitan when the software allows it. We check your setup on the first call.
If a call still slips through, our Missed-Call Text-Back agent texts the caller within seconds, finds out what they need, and books them by text. Many HVAC companies use both.
Your options
| Factor | Holston AI agent | Answering service | Voicemail | Office staff only |
|---|---|---|---|---|
| Picks up | Every call, first ring, several at once | Usually, after a hold | Never | When someone is free |
| Knows your business | Your services, area, and rules | A generic script | No | Yes |
| Books the job | Into your calendar or job software | Takes a message | No | Yes |
| Emergencies | Sent to your on-call tech right away | Depends on the script | Heard when you check | During office hours |
| Nights and weekends | Yes | Yes | Yes | No |
Our commitments
Our instant quote shows your price before you talk to anyone, and the written fixed-price quote matches it.
The code, domain, hosting accounts, and passwords belong to you from the first day. You can leave at any time and take it all with you.
Websites go live in 3 to 20 business days. Apps and AI agents launch in 2 to 4 weeks, with a working demo every week.
Your project is built by our development team, whose engineers each have 15 to 30 years of experience. They work with internal AI tools and agents we built ourselves, which handle routine work so you get senior-level quality, delivered faster.
Questions
It is an AI agent that answers your phone, asks the questions your dispatcher would ask, books service calls, and sends emergencies to your on-call tech. It works 24/7 and handles several calls at once.
You decide what counts as an emergency, such as no heat in freezing weather, no cooling in extreme heat, or a gas smell. The agent follows your safety script, then transfers the call or texts your on-call tech right away.
Only what you approve. Most HVAC companies have it explain the diagnostic fee or free estimate policy and leave repair and system pricing to the tech.
Yes. It works with your existing number. You choose whether it answers every call, only after hours, or only when your office doesn't pick up.
We set up each agent at a fixed price that we confirm after a short call about your call volume, service area, and the software you use.
Yes. Open the sample heating and air agent in our free AI Agent Builder and talk to it from your browser, or build one with your own company name.
Related services
Book a 15-minute call. We learn how your business runs, then confirm a fixed price in writing before any work begins.